Privacy Policy
Last updated: 13 November 2026
This policy explains what Lumivo Ads collects, why, and the choices you have. It forms part of our Terms of Service.
Information we collect
- Account data: your email address, role, a password stored only as a secure hash, and the time you accepted our Terms.
- Publisher details: the websites you add, your legal name and country for identity checks, and the payout details you submit.
- Advertiser data: your campaigns, ads, landing pages and wallet activity. Card payments are handled by Stripe, and we do not store your card number.
- Ad delivery data: when an ad is shown or clicked, we record the approximate country (derived from the IP address), device type, operating system and the event time. This helps us bill, report and detect fraud.
- Security data: the IP address used at sign-up and sign-in activity, used to protect accounts and prevent abuse.
- Messages: what you write in the Messages / Support inbox.
How we use it
To run the Platform, serve and bill ads, produce reports, verify identity, process payments and payouts, protect against fraud and abuse, enforce our Terms, provide support, and meet legal obligations. We do not sell personal data.
Visitors who see ads
The ad code does not set tracking cookies and does not build profiles of individual visitors. Publishers are responsible for the privacy notices on their own websites.
Who we share data with
Service providers that help us operate the Platform, such as payment processing (Stripe), hosting and infrastructure, cloud storage that holds encrypted backups, and messaging tools our team may use to receive alerts about activity. We may disclose information when required by law or to protect our users and the Platform.
Cookies and local storage
The dashboard stores a login token in your browser so you stay signed in. We do not use advertising or analytics cookies on this site.
Blocked accounts
To stop banned users registering again, we keep a record of blocked email addresses and, in some cases, network addresses, even after an account is deleted.
Retention
We keep data for as long as needed to provide the service, keep financial and audit records, prevent abuse and meet legal duties. Click records are deleted after 90 days.
Security
We use secure connections, hashed passwords, optional two-factor authentication, and access controls. No system is completely secure, so please use a strong, unique password.
Your rights
You may ask to access, correct or delete your personal data, subject to records we must keep. Send your request through the Messages / Support inbox in your dashboard.
Age
The Platform is for people aged 18 and over.
Changes
We may update this policy and will change the date above when we do.
Contact
Use the Messages / Support inbox in your dashboard. Log in or sign up to contact us.