Frequently asked questions

Lumivo Ads is a self-serve ad network. Publishers earn by showing ads on their websites, and advertisers pay to show their ads to relevant visitors.

Anyone aged 18 or over who agrees to our Terms. Choose a publisher account to earn from your website, or an advertiser account to promote a product or site.

Yes. Creating an account is free. Advertisers pay only for the views or clicks their ads receive, and we keep a commission on each charge before crediting publishers.

A light in-page card that appears on the page. It does not open pop-ups and does not ask visitors for permission.

You top up a prepaid wallet by card through Stripe. The minimum deposit is $10. Your ads spend only from this balance.

CPC means you pay for each click. CPM means you pay for every 1,000 views. You choose one when you create a campaign and set the bid.

Yes. You can target by country, device type and operating system, set a daily budget, limit how often one person sees your ad, and block specific sites.

New campaigns are checked before they run, including a check of your landing page. Campaigns that follow our rules are approved quickly.

Your ads stop showing until you top up again. You are never charged more than your wallet balance.

Yes. Each click adds a click ID to your landing page address. When a sale or sign-up happens, call the postback address shown in your dashboard with that ID and the conversion appears in your reports.

Message us from your dashboard. Unspent balance can usually be refunded to the card you paid with. Spent balance is not refundable. Requests are handled under our Terms.

Open Wallet history in your advertiser dashboard and click Receipt next to any top-up. You can print it or save it as a PDF, and download the full history as a CSV file.

Add your website in your dashboard, paste the one-line tag on your pages, and verify your site. Once your site is approved, ads start showing and you earn on valid views or clicks.

Once your balance reaches $20 and your identity is verified, request a payout from your dashboard using the payment details you provide. Our team processes payout requests and marks them as paid.

Sites with unusual click patterns are flagged automatically and paused until reviewed. Earnings from invalid traffic, such as bots, forced clicks or clicking your own ads, can be withheld or reversed.

No. Clicking your own ads, or asking others to, is invalid traffic and breaks our Terms.

Adult content, illegal content or activity, misleading or harmful content, and fake or manipulated traffic. See the full list in our Terms of Service.

Their ads and sites are removed, the account can be suspended or permanently banned, earnings from invalid traffic can be withheld, and the person cannot register again.

We do not use email. Log in or sign up, then open the Messages / Support card in your dashboard and write to our team. Replies appear in the same place, and a bell alert tells you when there is a new one.

Click Forgot your password? on the sign-in page. If you have turned on two-factor authentication, you can enter your code and reset it immediately. Otherwise your request is sent to our team, who will send you a reset link.

Yes. Approvals and rejections, payouts, identity checks, top-ups, refunds and low wallet balance all arrive as notifications in your Messages / Support inbox, with a bell alert on your dashboard.

Turn on two-factor authentication from the Security card in your dashboard, and use a long, unique password.